- myBITZER
- BITZER SOFTWARE
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ePARTS
ePARTS makes finding the appropriate spare parts for our products fast and easy. The parts are listed according to the model range and appear as a simple zoomable expanded-view drawing. The software is free of charge. As a direct BITZER customer registered at myBITZER, you benefit from additional advanced features – for example, the ability to view online prices of individual spare parts.
- Documentation
- Contact
- Germany (de)
ORIGINAL BITZER PRODUCTS – NO CHANCE FOR COUNTERFEITS
BITZER represents top quality in performance and efficiency. Unfortunately, counterfeiters often use BITZER compressors, spare parts and oils as a template for inferior copies. Here we explain how you can identify BITZER Original products and what we’re doing to fight product piracy.
No one can match the quality and innovation that BITZER has represented in the fields of refrigeration, air conditioning and heating since 1934.
Nonetheless, criminals continue to launch counterfeit compressors, spare parts and oils, some of which even look like the original at first glance. Fake products can pose a danger to you and your business, resulting in poor performance data, production losses and even system downtime.
There’s no need to take a risk. Performance and safety are the first signs, as counterfeits can compromise your systems, products and reputation – and they’re always more expensive over the long term.
BITZER Original parts alone are worth the investment. We at BITZER make it as simple as possible for you to protect yourself. The QR codes on BITZER compressors and, for example, the
BITZER SPOT app allow you to identify original products immediately.
BITZER compressors
BITZER develops and produces state-of-the-art compressors. We’re the only manufacturer worldwide to develop and produce all three primary compressor types ourselves: reciprocating, screw and scroll compressors. And because we test each and every product prior to delivery, we can guarantee you the best quality, performance and reliability.
BITZER spare parts
BITZER compressors are the result of decades of technological development. We’ve coordinated all of our components and continue to improve them. Each and every part plays an important role. Only BITZER Original spare parts can guarantee system quality, safety and efficiency over the long term.
BITZER oils
All BITZER oils fulfil the most stringent quality requirements. With their extraordinary viscosity, low moisture levels and chemical compositions, they’re optimised for BITZER compressors. Only BITZER Original oils can guarantee high system performance and efficiency as well as safe compressor operation.
Your business deserves the BITZER original
Your business deserves the BITZER original
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Verify the authenticity
QR code
- You will find a QR code on all BITZER Original compressors and on the packaging of all BITZER Original spare parts, allowing you to quickly verify the authenticity of any product.
Scan the QR code with the SPOT app
- Download the free BITZER SPOT app on your phone. Open the SPOT app and scan the product’s QR code. Then open the link in your browser. This link will always begin with https://www.bitzer.de. If the product is an Original, the following confirmation will appear: ‘Checking successful’.
Compare the serial number and compressor model
- You can also compare the serial number shown in the browser with the compressor model. Then you’ll know whether your product is a BITZER Original.
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Protect your business
Download the SPOT app
- The free BITZER SPOT app allows you not only to verify the authenticity of every BITZER product simply, quickly and on the go, but also offers extensive technical information, a directory of all the BITZER Green Point service points and a list of all the certified retailers.
Download the ePARTS software
- We developed the free ePARTS software to help you find suitable BITZER Original spare parts quickly and easily. All the spare parts are displayed according to model range and are easy to recognise as exploded drawings.
Certified retailers
- BITZER has developed a global network of certified retailers. These contractual partners can offer you BITZER Original products in top quality as well as expert advice.
BITZER website
- Reliable first-hand information on BITZER Original products, services and contacts is always available on the BITZER website.
Green Point network
- The BITZER Green Point network provides global services in BITZER quality. With more than 60 locations across all the continents, there’s always a Green Point near you. Green Point specialists offer a whole host of services, including compressor repair and maintenance, and provide BITZER Original oils and spare parts.
myBITZER
- The myBITZER customer portal provides access to personalised content and services and features all the important news and product information.
Warning signals - be careful
Prices are unusually low
- BITZER develops, produces and tests compressors and spare parts in accordance with the highest quality standards. We guarantee the safety, efficiency and reliability of our products and protect your business with this quality promise. You should always be sceptical of dumping prices.
Third-party suppliers are not certified
- BITZER quality does not end with the product. It also includes our services and retailer network. Purchase equipment exclusively from certified BITZER retailers just to be on the safe side.
The packaging is damaged or looks unusual
- We at BITZER package our products directly at our factories. Packaging that is damaged or looks unusual is a warning sign. In this case, be sure to verify the authenticity of the product using the BITZER SPOT app immediately.
ORIGINAL VS. COUNTERFEIT
Comparison table - exemplary points of reference for comparison
Consequences for Systems
BITZER Originals are inimitable
Extensive quality tests
- BITZER tests every compressor and spare part in accordance with its own high quality standards prior to delivery. Even BITZER Original oils have undergone an intensive certification process. BITZER Original products ensure the best protection and performance.
Future-proof operation
- BITZER Original compressors will ensure your systems are prepared for future challenges and fulfil common climate protection and efficiency regulations worldwide.
Optimal service worldwide
- For BITZER, quality doesn’t end with the finished product. You can benefit from the wide range of BITZER services around the globe such as the BITZER Green Point service and maintenance network, extended warranties, spare parts available worldwide and intensive training courses at a variety of locations, including the SCHAUFLER Academy in Germany and our international training centres across five continents, one of which can be found in Beijing, China.
A single software for all IQ products – BEST SOFTWARE
- Control all your BITZER IQ products with just one service tool. The provides you with an overview of the full operating status with just a few clicks, allowing you to display device profiles and parameterise with ease.
Lots of additional information
- BITZER doesn’t stop working when you purchase an original product. We provide you with technical information and details, operating instructions, spare part lists and a whole lot more.
Quality guaranteed – B-SAFE for compressors and spare parts
- BITZER guarantees the quality of its products. Customers can go online and extend the warranty for all their BITZER solutions – it’s simple and affordable. Opt for the BITZER B-SAFE service just to be on the safe side.
BITZER Digital Network (BDN)
- The BITZER Digital Network provides customers with simple access to digital services associated with BITZER Original compressors, including data analyses, reports, a unique pool of data and real-time access and troubleshooting from a remote location.
Globally certified
- BITZER Original products fulfil common international standards. Our solutions can offer you the best possible market access and represent a safe investment in the future.
Maximum efficiency and performance
- Modern systems are subject to high efficiency and performance requirements. BITZER Original products are developed, produced and certified to fulfil the most stringent requirements.
Support provided by specialists – B-READY
- Maximise operating times and further extend system lifetime with the BITZER B-READY service – BITZER specialists can assist you locally, measure operating data, generate detailed reports and advise you.
Spare parts – available worldwide with BITZER ePARTS
- We maintain an inventory of BITZER Original spare parts at a central warehouse. Frequently required spare parts are also stocked regionally. We even continue to offer all the spare parts for discontinued models for a period of at least ten years.
Sustainable production processes
- Sustainability is everything to BITZER, which translates to Responsibility at BITZER